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Questions & Answers

Frequently Asked Questions

Find quick answers to common questions about staying with us

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Bookings & Reservations

🏨

Check-in & Check-out

📋

Policies

✨

Facilities & Services

Still Have Questions?

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HEMISPHERE

Hotels & Resorts

Experience unparalleled luxury and hospitality across our collection of distinguished properties in Sarawak, Malaysia.

Our Properties

Grand Margherita Hotel
Riverside Majestic
Damai Beach Resort
Damai Lagoon Resort

Quick Links

Experiences
Special Offers
Meetings & Events
Gallery
Travel Blog

Quick Links

Contact Us
Reservations
FAQ
Careers
+60 82-608 6888
reservations@hemisphere.my

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Home/FAQ

Questions & Answers

Frequently Asked Questions

Find quick answers to common questions about staying with us

📅

Bookings & Reservations

🏨

Check-in & Check-out

📋

Policies

✨

Facilities & Services

Still Have Questions?

Can't find the answer you're looking for? Our team is here to help.

Stay Connected

Subscribe to receive exclusive offers, travel inspiration, and updates from Hemisphere Hotels & Resorts

HEMISPHERE

Hotels & Resorts

Experience unparalleled luxury and hospitality across our collection of distinguished properties in Sarawak, Malaysia.

Our Properties

Grand Margherita Hotel
Riverside Majestic
Damai Beach Resort
Damai Lagoon Resort

Quick Links

Experiences
Special Offers
Meetings & Events
Gallery
Travel Blog

Quick Links

Contact Us
Reservations
FAQ
Careers
+60 82-608 6888
reservations@hemisphere.my

Frequently Asked Questions

Bookings & Reservations

How do I make a reservation?

Can I modify or cancel my reservation?

Do you offer group bookings?

What payment methods do you accept?

Check-in & Check-out

What are your check-in and check-out times?

Can I request early check-in or late check-out?

What documents do I need for check-in?

Policies

What is your cancellation policy?

Do you allow pets?

Is smoking allowed?

Facilities & Services

Do you offer airport transfers?

Is Wi-Fi available?

Do you have parking facilities?

Are your facilities accessible for guests with disabilities?

Still Have Questions?

Hemisphere

Frequently Asked Questions

Bookings & Reservations

How do I make a reservation?

Can I modify or cancel my reservation?

Do you offer group bookings?

What payment methods do you accept?

Check-in & Check-out

What are your check-in and check-out times?

Can I request early check-in or late check-out?

What documents do I need for check-in?

Policies

What is your cancellation policy?

Do you allow pets?

Is smoking allowed?

Facilities & Services

Do you offer airport transfers?

Is Wi-Fi available?

Do you have parking facilities?

Are your facilities accessible for guests with disabilities?

Still Have Questions?